Last updated: 10 February 2026
"Supportive manager, caring culture, good training and strong infection control, but adequate staffing without stable teams and basic activities."
2022 targeted inspection: 'We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively and safely... infection prevention and control policy was up to date'; robust individual COVID risk assessments provided post-inspection.
Per 2019 comprehensive inspection: Staff felt supported by management with regular supervision; 'culture of the service was caring, kind and compassionate'; positive staff comments on team and manager support.
Per 2019 comprehensive inspection: 'The service was staffed sufficiently, and staff spoken with confirmed this. All staff spoken with were happy with staffing levels and felt they had time to spend with people.'
Per 2019 comprehensive inspection: 'Staff regularly updated training sessions and were supported to develop their skills through specialised training... a staff member told us they were completing a professional qualification in care and leadership'; regular supervision provided.
Per 2019 comprehensive inspection: The registered manager was experienced with a good management team; staff said 'brilliant manager and so supportive' and 'the manager seems to have her eye on the ball and is responsive'.
Per 2019 comprehensive inspection: 'Activities were varied... trips and entertainment regularly provided. Activity co-ordinators were employed to support people and their interests... board games and one to one engagement.'
Staffing is adequate and staff say they have time for residents, but no details on low agency use or long team retention to make workloads really easy.
Per 2019 comprehensive inspection: 'The service was staffed sufficiently, and staff spoken with confirmed this. All staff spoken with were happy with staffing levels and felt they had time to spend with people.'
There is an activities coordinator with regular basic events like games, trips, and one-to-one sessions, but no specialist or innovative programmes to make the job more varied.
Per 2019 comprehensive inspection: 'Activities were varied, and people told us there were trips and entertainment regularly provided. Activity co-ordinators were employed... board games and one to one engagement.'
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp