Working at Oakfield House
High Street, Canterbury, CT3 1BU
Operated by Oakfield House Care Limited
30 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by management in an open culture with strong safety systems, but basic activities and agency staff covering vacancies hold it back."
Safety & Risk
8/10
✓
There were effective systems in place to protect people from abuse and discrimination. Accidents and incidents had been recorded and analysed to identify any patterns or trends.
Staff Culture
7/10
✓
Staff told us they felt supported by the management team. The management team promoted an open and transparent culture within the service.
Staffing Levels
5/10
!
There were sufficient staff to meet people's needs. Where there were vacancies for permanent staff, these shortfalls were covered by regular agency staff, the deputy and registered manager.
Training & Dev
6/10
✓
There was a training matrix and plan in place to make sure staff updated their skills through the year. Training consisted of a mixture of face to face and online courses.
Management
7/10
✓
Staff told us they felt supported by the management team. People and staff were asked their opinion of the service and suggestions made had been acted upon.
Programmes
4/10
!
Per 2020 comprehensive inspection: People had the opportunity to take part in activities they enjoyed... arts and crafts including painting. There were weekly visits from the pets as therapy dog.
Points to consider
Only basic activities like arts, crafts and pet therapy visits, so the role is mostly routine personal care.
Per 2020 report: People enjoyed arts and crafts including painting. There were weekly visits from the pets as therapy dog.
Vacancies covered by regular agency staff and managers pitching in.
Where there were vacancies for permanent staff, these shortfalls were covered by regular agency staff, the deputy and registered manager.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews