Last updated: 10 February 2026
"Good training and a positive open culture, but managers do not always finish quality checks fully or check job references before new staff start."
Per 2019 comprehensive inspection: Risks associated with people's care and support had been assessed and detailed risk management plans were in place... People were safeguarded by the systems and processes in place. Staff had received safeguarding adults training... The provider followed safe protocols for... medicines.
Per 2019 comprehensive inspection: The service had a positive ethos and an open culture. The provider and registered manager were approachable, understood the needs of the people in the home, and listened to staff and relatives.
Per 2019 comprehensive inspection: There were sufficient staff to meet the assessed needs of people. Staff and relatives told us there were enough staff.
Per 2019 comprehensive inspection: Appropriate training had been completed and ongoing refresher training was provided. This included specialised training to support people, for example autism and Non-Abusive Psychological and Physical Intervention (NAPPI) training. A supervision and appraisal schedule had been embedded in practice.
Per 2019 comprehensive inspection: Quality audits were in place but not always completed. For example, the catering audit was carried out but identified actions had not been recorded or signed to show they had been done.
Per 2019 comprehensive inspection: A range of activities were also available at the home, including the Good Life Project where people could do gardening and look after ponies and chickens, a sensory room, arts and crafts, exercise classes and visiting entertainers.
Managers do not always finish quality checks fully or sort out issues right away.
Quality audits were in place but not always completed. For example, the catering audit was carried out but identified actions had not been recorded or signed to show they had been done. Per 2019 comprehensive inspection
Job references for new staff are not always checked before they start work.
Staff had been checked for any criminal convictions and satisfactory employment references had been obtained, however the provider needed to ensure that references were consistently obtained prior to new staff starting employment. Per 2019 comprehensive inspection
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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