Last updated: 10 February 2026
"Staff feel well supported by the new manager with good training and activities, but high turnover and weak abuse recognition are concerns."
However, we were not assured all staff would recognise potential signs of abuse or neglect. Further development was required... Risks to people had been identified... However, these required further development to ensure they were person centred... inconsistent recording of incidents by staff.
Newly appointed staff commented that it was a nice place to work and felt very well supported by the other staff and the manager. People appeared relaxed and comfortable around the staff supporting them. There was a good rapport between people and staff.
There had been a significant change in staff over the last several months, and some people had been unsettled by this, however, people told us they were getting to know the new staff better. Due to the recent high turnover in staff, people had not been allocated a keyworker.
Staff received training appropriate and relevant to their role. This included training in supporting people with learning disabilities and autism. Specialist training such as Epilepsy had also been provided. Per 2019 inspection: Staff received regular supervision and were well supported by the management team.
Most of the staff we spoke with were positive about the support and changes made since the new manager had come into post. Newly appointed staff commented that it was a nice place to work and felt very well supported by the other staff and the manager.
People had access to activities and the local community to promote and support their independence, health and wellbeing... staff had supported them to order arts and crafts supplies online which was of interest to them... attend clubs and events which were of interest to people.
Staff need more work spotting signs of abuse or neglect, risk plans are not fully person-centred yet, and accident records are sometimes missed.
we were not assured all staff would recognise potential signs of abuse or neglect. Further development was required... risks... required further development to ensure they were person centred... inconsistent recording of incidents by staff
Big staff changes recently unsettled people and there are no key workers assigned yet due to turnover.
There had been a significant change in staff over the last several months, and some people had been unsettled by this... Due to the recent high turnover in staff, people had not been allocated a keyworker.
New manager and staff turnover mean the leadership culture is still being embedded and not fully settled.
Due to a change in management and staffing, the culture and direction of the service needed to be embedded and sustained. The provider was clear as to what needed to change to ensure staff understood their roles and responsibilities.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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