Working at Oakdown House
Ticehurst Road, Burwash Common, TN19 7JR
Operated by Oakdown House Limited
45 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"A warm family culture and strong safety practices, although staffing relies on bank staff during pressures and the manager works remotely at times."
Safety & Risk
8/10
✓
Dec 2020 IPC: 'Assured that the provider was preventing... using PPE effectively... accessing testing... managing outbreaks'; Mar 2020 comp: learning from incidents
Staff Culture
8/10
✓
Per Mar 2020 comp: 'Staff comments: "It's lovely here... great place"; relatives: "culture of supporting each other"; "family atmosphere"'
Staffing Levels
5/10
!
Dec 2020 IPC: 'The home had experienced pressures relating to staffing due to Covid-19... bank staff had been used to cover shifts'
Training & Dev
7/10
✓
Per Mar 2020 comp: 'Staff training was up to date... training in key areas e.g. epilepsy, challenging behaviour... regular supervision'
Management
6/10
✓
Per Mar 2020 comp: 'The registered manager was well thought of... visible presence'; but Dec 2020 IPC: 'registered manager was currently managing the home remotely, supported by directors'
Programmes
6/10
✓
Per Mar 2020 comp: 'comprehensive activities programme... activities co-ordinator... arts crafts music gardening outings college themed weeks, seven days a week'
Points to consider
Staffing is adequate but relies on bank staff to cover shifts during busy times.
The home had experienced pressures relating to staffing due to Covid-19. Staffing levels were being reviewed daily... bank staff had been used to cover shifts
The manager was working remotely during the inspection so not always hands-on at the home.
The registered manager was currently managing the home remotely, supported by the director and managing director who were both working at the home
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews