Last updated: 10 February 2026
"Staff feel valued and supported, but unstable leadership, staffing shortages with high agency use, and safeguarding concerns hold it back."
The service was in breach of legal regulation in relation to safeguarding people from the risk of abuse and improper treatment, including consent to care and treatment.
staff told us this had led to improvements in training delivery, supervision and the support they received; staff felt more involved, valued and listened to.
Staff told us: “We desperately need more care staff. Agency usage is unbelievably high” and relatives reported high staff turnover with agency staff often unaware of residents' needs.
7 staff members were not up to date with safeguarding training; with overall completion rate 80% when we visited, though improvements noted recently.
there was still instability within the leadership of the service and therefore there was no established management structure in place at the time of our inspection.
Staff told us: “Outings are very few and far between and activities are not good at all, residents complain a lot that they are bored.”
No permanent manager in place, with several recent changes causing instability and inconsistent support.
there had been 3 interim managers since our last inspection. We received mixed feedback about the management team.
Not enough staff to meet residents' needs, with high agency use and turnover leaving carers rushed and exhausted.
Staff told us: “I wish the number of clinical staff will be increased. The workload is too much for only 3 staff at night” and “Agency usage is unbelievably high”
Safeguarding not fully embedded, with some harm incidents not identified or reported to authorities quickly.
we found incidents of harm which were not identified, followed up or raised with the local authority.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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