Working at Oakdene House
31a Oakdene Avenue, Erith, DA8 1EJ
Operated by Liaise (London) Limited
6 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive manager and strong training, but staff sometimes forget to record residents' spending properly and activities are mostly routine."
Safety & Risk
4/10
!
Staff did not always follow systems to safeguard finances; 'when we checked... the amount recorded did not match the cash... staff had taken money out but had not recorded it'.
Staff Culture
6/10
✓
Staff felt well supported, part of the service and happy working there; 'The culture of the service was positive'; open sharing of incident learning and whistleblowing encouraged.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs safely; staff said 'Currently the staffing level is enough to support people... People who require one-to-one or two-to-one support always get it'.
Training & Dev
8/10
✓
Staff received mandatory and specialist training including challenging behaviour, autism, epilepsy management, PRO-ACT; regular supervision, appraisals and reflective sessions with therapy team.
Management
8/10
✓
Staff told us 'The registered manager is wonderful and very supportive. We can discuss anything with her. She has changed a lot of things for the better and I am happy working here'; addressed financial audit issues promptly.
Programmes
6/10
✓
People supported with various community activities including days out, trips, visits to places of interest, swimming and access to sensory room in nearby service.
Points to consider
Staff sometimes forget to record residents' spending properly, risking money going missing.
when we checked people's financial records against the actual cash available, we found for one person the amount recorded did not match the cash was available. The registered manager contacted staff immediately who confirmed they had taken money out for the person but had not recorded it as required.
Staff numbers meet basic needs but no signs of a stable long-term team or low agency use.
There were enough staff on duty to meet people's needs effectively. Staff told us they were enough to support people safely.
Days mostly routine care plus basic outings like trips and swimming, no dedicated activities lead or special programmes.
People took part in various activities in the community and within the home which included days out, trips, visits to places of interest, swimming; and other leisure activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews