Working at Oakdene

Staffing rotas showed there were enough skilled and experience staff routinely allocated to all shifts. The registered manager had an on-call system in place where staff could access help and support when managers were not on site. Additionally, the provider had a team of bank staff who were available to cover in unexpected absences.

Staff were recruited safely and received a comprehensive support and development programme to ensure they had the required skills, training and knowledge to support people. Staff received regular competency checks.

The registered manager had created a home environment that encouraged social inclusion but that also gave people opportunities to practice life skills in a safe environment. For example, the dining room was designed as an American restaurant and people could simulate the experience of eating out and ordering meals, however the room was also designed to allow people to prepare and cook their own meals if they chose. There was a self-contained laundry room.