Last updated: 10 February 2026
"Supportive approachable manager fosters family-like culture and strong safety, but training lacks specialist courses and activities remain basic."
Staff understood their responsibilities to protect people from abuse... Risks were assessed and appropriately managed. Medicines were managed safely.
Staff described an open and supportive culture within the service, where positive teamwork was actively promoted by the registered manager. 'We work like a family'.
There were enough experienced and qualified staff deployed to safely meet people's needs. Staff said there were always enough staff on duty to meet people's needs.
The provider ensured staff received the induction and training necessary to ensure they had the skills and experience to effectively meet people's needs.
People, staff and relatives said the registered manager was supportive, accessible and approachable.
The service had an activities co-ordinator... activities which were meaningful for them. These included such things as movie nights, dancing, baking, arts and crafts, entertainment and massages. Therapy dog weekly.
Staff get standard induction and training to do the job, but no specialist courses or funded qualifications for career growth.
The provider ensured staff received the induction and training necessary to ensure they had the skills and experience to effectively meet people's needs.
There is an activities coordinator running regular events like arts, crafts, baking and a therapy dog, but no specialist or innovative programmes to make the role more varied.
The service had an activities co-ordinator who consulted with people... movie nights, dancing, baking, arts and crafts, entertainment and massages. The service also arranged for a therapy dog to attend weekly.
Staffing levels meet needs with enough people on shift, but no details on low staff turnover or avoiding agency workers.
There were enough experienced and qualified staff deployed to safely meet people's needs. We saw rotas which showed there were enough staff on shift to meet the service's dependency tool requirements.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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