Working at Oakcroft House Care Home
Oakcroft Road, West Byfleet, KT14 6JG
Operated by Bupa Care Homes (BNH) Limited
40 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff receive good training and feel supported, but staffing shortages and an unapproachable manager prevent timely personal care."
Safety & Risk
5/10
!
Staff were aware of the risks associated with people's care... People received their medicines when needed... Where accidents and incidents occurred, staff responded appropriately.
Staff Culture
6/10
✓
Staff told us that they felt supported and valued... 'They do listen.'
Staffing Levels
3/10
✕
People told us they did not feel there were sufficient staff to support them... 'Not enough staff...' Staff told us they did not always have time to offer people baths and showers.
Training & Dev
7/10
✓
Staff received appropriate training in relation to their role and were encouraged to progress. Nurses received clinical supervisions and were provided with updated clinical training. All staff were supervised in their role and staff told us that they felt supported.
Management
4/10
!
People were not always confident about the effective leadership at the service. Comments included, 'I don't like him (registered manager). Doesn't speak to me. Makes me feel uncomfortable'
Programmes
6/10
✓
There were sufficient activities and outings for people. People who were cared for in their rooms had one to one activities provided... We observed activities taking place in a dedicated room where people were painting and playing games.
Points to consider
Staff say there aren't enough of them so they can't always offer showers or finish morning care before lunch.
The deployment of staff was not effective in ensuring people received person centred care... people were still receiving their morning care until just before lunch was served. Staff told us they did not always have time to offer people baths and showers.
The registered manager doesn't seem approachable and residents say he doesn't chat to them or check in.
People were not always confident about the effective leadership... 'The manager is not approachable, doesn't come in to see me. Never just looks in to see if I am alright'
Staffing shortages mean person-centred care like regular bathing isn't always possible.
People told us and we confirmed through care records, they were not always offered a bath or a shower.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews