Working at Oakbank Care Home

Safeguarding systems, policies and procedures helped protect people from avoidable harm. Medicines were safely managed.

Staff told us they felt able to raise concerns if needed and they would be dealt with appropriately. Staff felt supported.

Staff had received regular training in relation to their roles, this was a mixture of face to face and e-learning.

People and staff told us the registered manager was available, approachable and dealt with concerns if raised.

An activities coordinator was employed by the service. Activities were provided and were adjusted dependent on individuals need.