Last updated: 9 February 2026
"Management treats staff well with excellent training and a positive team culture, although they rely on agency staff for short-term cover."
We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively and safely... infection prevention procedures were robust... Staff had received suitable training and guidance regarding infection control.
Staff member said, 'I love working here, we all get on well and work as a team.'... 'I feel valued and appreciated by the management.'... All the staff spoken to... were very positive about the running of the service. Per 2019 comprehensive inspection.
There were sufficient numbers of staff available... All staff we spoke with also confirmed there were enough staff to meet people's needs in a relaxed and calm way... Short term absences were covered... or a consistent pool of agency staff who were familiar with people using the service. Per 2019 comprehensive inspection.
Staff comments included, 'We get loads of training, the trainer is very good', 'The training is excellent, we are constantly training'... Staff were also provided with additional training where required and were supported to gain additional qualifications... one to one supervision with a member of the management team every three months. Per 2019 comprehensive inspection.
Staff comments included... 'The management are definitely good and they do treat people and staff really well' and 'It's very well run; I've worked in different homes but wouldn't want to work anywhere else.' Per 2019 comprehensive inspection.
An activities coordinator was employed... people were provided with a range of activities... one to one activities... reading, singing, music, hand massage and games... pat dogs... school children... Group activities... entertainers, arts and crafts, music, quizzes, baking and exercises. Per 2019 comprehensive inspection.
Staffing is adequate with enough time for calm care, but they rely on a regular pool of agency staff for short-term cover.
Short term absences were covered by existing staff members working additional hours or a consistent pool of agency staff who were familiar with people using the service. Per 2019 comprehensive inspection.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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