Working at Oak Trees (Respite)

People were exceptionally safe using the service. There were established relationships of trust and support between staff which enabled people to stay safe. Staff were very sensitive to the vulnerabilities of people... They acted proactively when concerns were identified.

The service was very inclusive, everybody we spoke with told us that the service felt like a big extended family. Staff told us 'You feel like you matter to this company and that's lovely. Everyone matters and everyone matters to everybody.'

People were supported by a stable and consistent staff team. People were allocated core groups of staff to aid continuity of care and ensure people felt comfortable and safe. Many staff had worked for the service for a long time.

The provider employed their own internal training co-ordinator who ensured a mix of training was delivered. Staff were supported to professionally grow and develop, which included gaining nationally recognised qualifications. Staff received regular supervisions and appraisals.

Everyone we spoke with praised the dynamic leadership in the service, notably the registered manager's passion and dedication. Staff and relatives told us the registered manager and deputy manager were approachable, supportive, and acted to ensure the service being delivered was of exceptional quality.

There were strong links to the local community which were utilised to benefit people using the service... Links had been built with local work places and shops... to assist people in gaining work skills and employment. The service had its own carnival float and people took part in the carnival procession.