Last updated: 9 February 2026
"Approachable management and high staff morale create a warm atmosphere, but basic activities and infrequent supervision hold it back."
Staff were trained in safeguarding... management team monitored and analysed accidents, incidents... However, recording on medicine administration records was inconsistent. Per 2019; strong IPC measures per 2022.
Staff morale was high and the atmosphere was warm, happy and supportive. Per 2019 comprehensive inspection.
There were sufficient staff on duty to meet people's needs, to enable people to take part in social activities and to attend medical appointments. Per 2019 comprehensive inspection; measures in place for COVID-related pressures per 2022.
A staff induction and training programme was in place. Staff were up to date with mandatory training. However, the records of supervision were brief, lacked detail and were held infrequently. Per 2019 comprehensive inspection.
Staff told us they felt listened to and that the registered manager was approachable. Per 2019 comprehensive inspection.
People enjoyed the social activities arranged for them. They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons. Per 2019 comprehensive inspection.
Only basic activities like arts, crafts, quizzes, games, and music sessions, no dedicated coordinator or special programmes to add variety to the working day.
They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons. Per 2019 comprehensive inspection.
Staffing is just adequate to meet needs, no details on stable team, low agency use, or easy workloads.
There were sufficient staff on duty to meet people's needs. Per 2019 comprehensive inspection.
Only standard mandatory training with some specialist courses, but supervision sessions were infrequent and poorly recorded.
Staff were up to date with training that the provider deemed as mandatory. Specialist training based on people's specific needs had been completed. However, the records of supervision were brief, lacked detail and were held infrequently. Per 2019 comprehensive inspection.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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