Working at Oak Tree Lodge

Medicines were given safely and people received them as prescribed... However, the removal of previous patches was not always recorded. We discussed this with the registered manager who took immediate action to ensure staff recorded when patches were removed to mitigate the risk of an overdose.

Staff felt encouraged to be open and supported to give feedback and were treated well when they did so. They were treated equally, free from bullying or harassment... One staff said, 'The managers are really good if you have a problem, they will sort it out. I feel proud to work at Oak Tree Lodge.'

A full induction was provided, and staff training was regularly updated to ensure people’s needs were always met. Staff received regular reviews about their performance that was supportive. One staff member said, 'The training is good, we get some online and some face to face, the training applies to my role.'

There was a range of activities available for people based on things they liked to do... We do get out and about. Getting transport is occasionally an issue, but we have taken people to the farm, out for ice cream, a drive through the forest, down to the beach and shopping trips in the past year.