Working at Oak Tree Lodge

Staff say there aren't enough of them so they feel stretched and rushed, with no time for quality care.

Some staff raised concerns about staffing levels and told us they were often stretched. One staff said, 'There is not enough. It is really hard. We want to give the best care, but don't have enough time.'

Medication safety problems like fridges not at right temperature and no checks if patches stay on, plus risks like choking not always watched.

Medicines were not managed safely. Fridge temperature monitoring records had gaps... The service did not have a process in place to check patches were still in place.

Activities are basic with a weekly planner, exercises, and some singers, but no specialist programmes or coordinator so the job is mostly routine tasks.

People had opportunities to engage in a range of activities. A weekly planner had been developed... Two people told us they thought the activities offered were limited.