Working at Oak Tree House

The registered manager is not always visible or taking full responsibility, so staff and relatives often turn to the deputy managers instead.

Staff and relatives did not always find the registered manager to be fully visible or responsible for their role. One staff member told us, "The registered manager should have the voice but if staff want something, they tell us to speak to [the deputy manager]."

Staffing levels are adequate with no shortages now, but recruitment missed getting employer references for at least one worker with prior care experience.

where 1 staff member had recent employment history in social care, the provider had accepted character references and had not made any attempts to contact the staff member's previous employer in the social care sector.