Last updated: 9 February 2026
"Good safety practices and an improving culture supported by deputies and the nominated individual, but the registered manager lacks visibility and recruitment missed proper checks."
Safeguarding referrals had been made when needed; people's risk assessments had all been reviewed and updated; medicines were stored and administered safely.
Staff and relatives spoke positively about the support provided by the nominated individual and deputy managers; the culture at the home had improved.
People were supported by a sufficient number of staff to meet their needs safely, but where 1 staff member had recent employment history in social care, the provider had accepted character references.
Staff and relatives did not always find the registered manager to be fully visible or responsible for their role.
The registered manager is not always visible or taking full responsibility, so staff and relatives often turn to the deputy managers instead.
Staff and relatives did not always find the registered manager to be fully visible or responsible for their role. One staff member told us, "The registered manager should have the voice but if staff want something, they tell us to speak to [the deputy manager]."
Staffing levels are adequate with no shortages now, but recruitment missed getting employer references for at least one worker with prior care experience.
where 1 staff member had recent employment history in social care, the provider had accepted character references and had not made any attempts to contact the staff member's previous employer in the social care sector.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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