Last updated: 10 February 2026
"Staff treat residents like family with good training and strong safety, but inconsistent management misses repairs and basic activities hold it back."
Medicines were stored securely and well audited; staff had received training in safeguarding and secure records kept of all safeguarding alerts with actions taken.
Staff spoke passionately about people and a staff member told us the people are 'like family' to them; staff observed supporting people in a meaningful kind hearted way.
Sufficient staff were observed deployed on the day of inspection; staff told us they feel they have enough staff to keep people safe.
Staff completed a range of training with a mixture of face to face and online learning; staff felt suitably trained and attended regular supervision meetings.
The service management and leadership was inconsistent; provider failed to independently identify areas for improvement such as damage to walls in bedrooms and hallways.
An additional lounge area was being developed as an activity room; gardens had been landscaped with a greenhouse to enable people to become involved in gardening if they wish.
Management has a history of not keeping standards up consistently and missed spotting some repairs like damaged walls themselves.
The service has not been compliant with regulations or fundamental standards since an inspection on 11 February 2019. Its compliance history shows a pattern of failing to consistently maintain the quality and standards expected, dating back as far as 2013... the provider had still failed to identify all areas for improvement through their quality assurance system. For example, areas of repair required such as damage within a person's temporary bedroom and en-suite bathroom.
Staffing is adequate but nothing special, with staff just saying they have enough to keep people safe and no details on low agency use or stable team.
Sufficient staff were observed deployed on the day of inspection to ensure people's needs were met in a timely manner. Staff told us they feel they have enough staff to keep people safe.
No full activities programme or coordinator, just basic setup like a developing activity room and gardening options.
An additional lounge area was being developed as an activity room. People had been consulted on how they would like this area decorated... a greenhouse was also in situ to enable people to become involved in gardening if they wish.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp