Working at Oak Lodge Residential Home

Not enough staff at night and in afternoons, leading to waits for medication and no time for chats with residents.

“There are only two people (staff) on at night, it’s not enough.” “I think we should have more staff on in the afternoon.”

Few activities or social engagement, so days are mostly sitting around with TV on.

People and relatives felt there were limited opportunities for people to enjoy social activities... “I sit here most of the time... I just sit here every day, I don’t do much.”

Gaps in risk checks like falls and kitchen use, plus medication records and recruitment checks not fully done.

risk assessment had not been completed for 1 person who used the main kitchen... records were not always sufficiently detailed... records not always sufficiently detailed to show employment history gaps.