Working at Oak Lodge

Staff told us there were enough staff to meet people's needs. The registered manager had robust oversight of staff rotas, which showed there were enough staff on each shift.

Staff received appropriate ongoing support, supervision and training to carry out their roles. New staff completed an induction programme to ensure they had enough knowledge and skills.

People and staff spoke positively about the registered manager and felt able to raise concerns and were confident that these would be addressed.

Regular activities were carried out to promote social inclusion and the service had improved links with the local community. People instead of using the hairdressing room in the home, visited a neighbourhood salon with the support of the staff.