Working at Oak Lodge Care Home

Staff numbers are enough on rotas but staff and residents often say there aren't enough carers, shifts feel stretched and rushed like a production line.

Staff we spoke with gave mixed feedback... 'We don’t have enough staff. We’re not able to give the person-centred care they deserve. It feels like a production line.' At times... difficult to locate a member of staff.

Medication safety has gaps like poor storage, incorrect giving methods and missing details in records, which broke rules.

The provider failed to ensure medicines were always safely managed... Shortfalls identified included aspects of medicines storage, administration and a lack of robust person-centred medicines records.

No recent details on training programmes beyond basics and supervisions, so unclear if there are specialist courses or funded qualifications now.

The provider had effective processes in place to ensure staff undertook relevant training for their role... regular supervisions.