Working at Oak Lodge Care Home

Staff and the provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Staff told us they received good support from the registered manager. One staff member told us, 'I get good support from the manager, I can talk to her at any time, she tries to meet everyone’s needs.' Another staff member said, 'Teamwork is good. As a staff team we are well supported and happy.'

We observed there were enough staff deployed throughout the service to meet people’s needs. The manager showed us a staffing rota and a tool they used to determine staff levels and told us staffing levels were arranged according to the needs of the people using the service.

We saw a training matrix which indicated that staff had completed training in areas such as living with dementia, mental health awareness, nutrition and hydration, fire safety, basic life support, infection control, medication administration, moving and handling, safeguarding adults, the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS).

The service employed an activities coordinator. We saw weekly activities plans that included a range of activities including exercise, reading newspapers, puzzles, bingo, board games, skittles, arts and crafts, pampering sessions and baking.