Last updated: 9 February 2026
"Supportive culture with approachable manager and improved training and activities, but poor medicines management and oversight systems hold it back."
Per 2019 comprehensive inspection: Medicines were not managed safely, records had important information missing, not always given properly (Regulation 12 breach). Per 2022: Assured provider was preventing and managing infections effectively.
Per 2019 comprehensive inspection: Staff we spoke with told us they felt manager was approachable and would listen and act if they had any concerns. It has definitely improved since [manager] returned.
Per 2019 comprehensive inspection: There were sufficient staff available to support people however we did see that people were left in the communal lounge areas without support and had to wait for assistance. Per 2022: measures in place to mitigate COVID-19 related staff pressures.
Per 2019 comprehensive inspection: The new manager had found gaps in staff training when they arrived. Evidence showed that this had been addressed and good progress was being made to ensure all training was completed.
Per 2019 comprehensive inspection: current auditing systems did not identify the shortfalls we found in medicines or the issues we found relating to record keeping (Regulation 17 breach).
Per 2019 comprehensive inspection: The recently returning activities co-ordinator had [effected] positive changes. New activities including life story work and recording, and 1 to 1 opportunities had been introduced.
Medication was not handled safely with stock running out for days and poor records.
Six people ran out of one or more of their medicines for up to nine days in January 2019. Per 2019 comprehensive inspection.
Manager is in place but oversight systems missed serious medication problems.
The registered provider did not have a management system in place that effectively assessed the safety of the management of medicines. Per 2019 comprehensive inspection.
Staffing is adequate but residents sometimes left waiting without help in lounges.
we did see that people were left in the communal lounge areas without support and had to wait for assistance. Per 2019 comprehensive inspection.
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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