Working at Oak Lodge

The home consistently recorded incidents... There were monthly reviews of incident information... Staff felt confident to report... learning opportunity. The service had implemented an electronic prescribing system... Records showed people consistently received their medicines as prescribed (per 2019 comprehensive inspection).

One member of staff told us, 'It's like being in heaven. It's a wonderful place to work.' Another said, 'I love it, I love coming to work.' (per 2019 comprehensive inspection).

Staff told us there were always enough staff and that they had time to spend providing people's care and support in a personalised way. The service had a number of very experienced staff who had worked in the service for many years (per 2019 comprehensive inspection).

Staff training was procured and offered based on people's changing needs... organised 'dementia tour' training... Different training styles and bespoke training... Some staff had enrolled in the Nursing Associate course (per 2019 comprehensive inspection).

Staff described the registered manager as 'wonderful' and 'amazing'. 'The best thing about working here is the management team, there is no "matronly" approach. It's a joint approach' (per 2019 comprehensive inspection).

The provider had recruited a physiotherapist and had adapted an area... to be used as a gym... achieved better than expected results, with no pressure ulcers in more than a year... trialled a smart screen... for sensory stimulation (per 2019 comprehensive inspection).