Working at Oak House
258 City Road, Stoke On Trent, ST4 2PY
Operated by Shelton Care Limited
8 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable managers, happy staff culture and strong safety practices, but unclear staff retention and basic training without career paths."
Safety & Risk
8/10
✓
2020 IPC inspection: Assured provider preventing infections, using PPE effectively, accessing testing, managing outbreaks; per 2018: medicines safe, risks managed, incidents reviewed.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff said 'I love it here... best place I have ever worked'; 2020 report notes staff supported by manager during anxiety with wellbeing service.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'People were supported by sufficient staff... there were enough staff to support people safely'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff had induction, Care Certificate, buddy system, and ongoing training including specific needs like epilepsy.
Management
7/10
✓
Per 2018 comprehensive inspection: People, relatives and staff told us the registered manager and senior team were approachable and would act if concerns were raised; one staff said 'The door is always open to the registered manager'.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Relative said 'no chance of getting bored here, so many activities'; support for job, community access, bike rides, football, hobbies, weekly planners.
Points to consider
Staff numbers are enough for safe care but no details on stable team or low agency use.
Per 2018: 'People were supported by sufficient staff... enough staff to support people safely'
Training covers basics and some specialist topics but no funded qualifications or career paths.
Per 2018: 'Staff had ongoing training... specific training to meet individual’s health needs for example, epilepsy'
Varied hobbies and outings keep things interesting but no dedicated coordinator or specialist programmes.
Per 2018: 'Relative told us... no chance of getting bored here, so many activities... bike rides... football'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews