Working at Oak House
37 Park Avenue, London, N18 2UP
Operated by Connifers Care Limited
3 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety learning, enough staff without agency use, and specialist training, although day-to-day leadership by team leader and no in-house activities coordinator."
Safety & Risk
8/10
✓
Per 2020 comprehensive inspection: When incidents took place, we could see that there was a post incident debrief meeting with staff to discuss learning. This learning was shared across the team to minimise re-occurrence.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Staff told us they received support through induction, training and supervision to do their job. Staff were supervised regularly and detailed records of these were kept.
Staffing Levels
7/10
✓
Per 2020 comprehensive inspection: There were enough staff to meet people's needs and staff told us there were enough staff to care for people and they had no concerns... without use of agency workers.
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Additional training was offered for specific conditions, for example, epilepsy, Makaton, mental health, autism and safely managing behaviours.
Management
6/10
✓
Per 2020 comprehensive inspection: Staff told us the management team were always available to provide support 24 hours a day.
Programmes
6/10
✓
Per 2020 comprehensive inspection: The provider ran an activities service in the borough which people could access. Numerous workshops were offered there, from football coaching, to baking, music, art and crafts and cycling.
Points to consider
Day to day running is by the team leader with registered manager support, so leadership feels competent but not standout hands-on.
Per 2020 comprehensive inspection: Much of the day to day management of the service was carried out by the team leader with the support of the registered manager.
Variety comes from community outings and provider workshops, but no dedicated coordinator or specialist in-house programmes.
Per 2020 comprehensive inspection: The provider ran an activities centre locally to encourage vulnerable people in the local area to be involved in sports and hobbies.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews