Working at Oak House
357 Gwendolen Road, Leicester, LE5 5FP
Operated by Allag Care Limited
11 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel valued in a positive culture with good leadership support, but weekend staffing shortages and basic activities hold it back."
Safety & Risk
5/10
!
Risks associated with people's care and support needs had been assessed and planned for. Whilst we found support plans and risk assessments lacked detailed guidance, paper records were also used.
Staff Culture
8/10
✓
There was a positive staff culture. Staff were positive about working at the service. They felt valued and listened to.
Staffing Levels
3/10
✕
Staff deployment at a weekend was not sufficient to meet people's individual assessed needs. Nine people had additional commissioned hours to provide individual staff support.
Training & Dev
6/10
✓
Staff had received safeguarding training and understood their role and responsibility in keeping people safe. Staff felt well trained.
Management
7/10
✓
The registered manager had good oversight and leadership. Staff felt well trained and supported by the registered manager and management team.
Programmes
4/10
!
Meeting records showed people were consulted on activities they wished to do. An activity planner was on display that reflected activities and trips people had requested.
Points to consider
Weekend shifts did not have enough staff to cover residents' extra funded support hours.
Staff deployment at a weekend was not sufficient to meet people's individual assessed needs. Nine people had additional commissioned hours to provide individual staff support either 24 hours a day or on risk basis.
No activities coordinator or varied programme, just a basic planner from what residents request.
Meeting records showed people were consulted on activities they wished to do. An activity planner was on display that reflected activities and trips people had requested.
Electronic care records lack full details on risks, so staff use paper notes instead.
A new electronic care record system had been introduced. Whilst we found support plans and risk assessments lacked detailed guidance, paper records were also used which provided staff with a good level of guidance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews