Working at Oak House

Risk assessments are often late or incomplete, fire safety details are missing, and there's no proper sharing of lessons from accidents.

some risk assessments had not always been completed in a timely manner or ensured all risks had been assessed... key information required in the event of a fire was not available... no evident system in place to ensure learning from these events was shared

No activities coordinator or regular varied programme, so the role is mostly routine tasks like washing and feeding.

There was no audit in place around activities, which may have identified people were not fully happy with the current provision.

Staffing levels are just enough to get by, nothing extra to allow unhurried personalised care.

there were enough staff on duty to meet people’s needs... staffing levels are well planned to meet residents’ needs safely and effectively.