Working at Oak House
193 Weald Drive, Crawley, RH10 6NZ
Operated by Voyage 1 Limited
4 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Supportive management, great culture and stable staffing, although training and activities are basic."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety... Accidents and incidents were recorded and analysed... lessons were learnt... incidents had been reduced as a result of actions. Staff understood their safeguarding responsibilities. Risks were well managed... medicines and treatments were safe.
Staff Culture
8/10
✓
Staff told us there was a very good culture and supportive teamwork. Staff told us they enjoyed working at the home. Comments included, “We communicate with each other really well, this whole team are the best.” And “It's the best here, I plan to be here forever.”
Staffing Levels
7/10
✓
There was a stable staff team who knew people well. All staff spoken with thought there were enough staff to meet people’s needs and support them with their chosen activities. People were involved in the recruitment process.
Training & Dev
6/10
✓
Staff had received training in safeguarding people from abuse. Staff had received training in infection prevention and control. Staff received regular supervision.
Management
8/10
✓
The registered manager was open and approachable. They led by example to make sure care and support provided was inclusive and empowering. Staff felt supported and all said they would be able to speak up about any concerns.
Programmes
6/10
✓
Staff supported people to take part in a variety of activities... one person was supported to follow their interest in crafts, others were supported to take part in social activities at the home and in their community. When we are preparing meals, we get people involved and do things together. When we are baking people do the mixing.
Points to consider
Staff get standard training like safeguarding, infection control and medicines, but nothing on specialist courses, funded qualifications or career development.
Staff had received training in safeguarding people from abuse. Staff had received training in infection prevention and control and had access to personal protective equipment to use when needed. People received their medicines safely from staff who had received specific training to carry out the task.
No activities coordinator or specialist programmes, just basic crafts, baking, social events and community outings to vary the day.
Staff supported people to take part in a variety of activities which helped to make sure people received social stimulation... one person was supported to follow their interest in crafts, others were supported to take part in social activities at the home and in their community... When we are preparing meals, we get people involved... When we are baking people do the mixing.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews