Working at Oak House Care Home
Chard Street, Axminster, EX13 5EB
Operated by Mr H N & Mrs S J M Dennis & Mr D M & Mrs A M Baker
17 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel well supported by managers and enjoy a friendly team culture, but staffing deployment sometimes leaves communal areas unmonitored and training records are unclear."
Safety & Risk
6/10
✓
People were protected from the risk of abuse. Risks to people's safety were mitigated and people received their medicine as prescribed, but the master computerised system to monitor stock levels was not being regularly monitored.
Staff Culture
7/10
✓
The culture we observed within the service was open and friendly. All staff said they worked well as a team and supported each other. Care staff reported the service was a good place to work.
Staffing Levels
6/10
✓
There were enough staff to support people's needs. Staff reported there were enough staff to meet people's needs, but we discussed concerns about the deployment of staff as communal areas were not always monitored.
Training & Dev
5/10
!
Staff confirmed their core training was up to date to enable them to work safely. The training matrix did not clearly demonstrate the training staff had completed.
Management
7/10
✓
Staff said they were well supported by the registered manager and senior team. The registered manager and senior team were visible throughout the service and adopted an open-door policy.
Programmes
6/10
✓
The addition of the activities co-ordinator to the staff team since the last inspection had a positive impact... worked 5 days a week offering group and individual activities.
Points to consider
Staff numbers are enough but sometimes common areas are not watched properly by staff.
We discussed with the registered manager concerns about the deployment of staff as at times we saw the communal areas were not being monitored by staff.
Only basic training is in place and records do not clearly show what staff have completed.
The training matrix showed the dates staff were due to undertake refresher training. We discussed with the registered manager that it did not clearly demonstrate the training staff had completed.
Activities coordinator runs group and one-to-one sessions but no special programmes or variety mentioned to enrich the workday.
The activities person worked 5 days a week offering group and individual activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews