Last updated: 10 February 2026
"Staff feel supported by hands-on managers in a close-knit culture with strong safety, but agency staff use and basic activities hold it back."
People were protected from the risk of abuse... Incidents were analysed and when required, action taken... Medicines were managed, stored and administered safely.
'Morale is good. It feels like a close-knit family...' Staff were proud of the service and their approach to people's care.
People and staff told us there were enough staff... Agency staff were used as required... 'We have a low turnover of staff here, there is a vacancy, but it doesn't affect the quality of the service.'
Staff completed a comprehensive induction... Staff received additional training... mental health awareness and suicide, diabetes, eating disorders and self-harm. Staff received continual supervision.
People told us, 'The manager is really good; she is always with us' and, '[Registered manager] is a very chilled, a hands-on manager.' Staff felt well supported by the managers.
Staff provided activities... baking, movie nights, arts and crafts or board games. We observed an 'activities board' in the kitchen with an envelope that read, 'Activities ideas, any suggestions, let us know!'
Staffing is adequate but they use some agency staff and have a vacancy.
Agency staff were used as required. 'We have a low turnover of staff here, there is a vacancy, but it doesn't affect the quality of the service.'
Activities are basic like baking, movie nights, arts and crafts with no dedicated coordinator or specialist programmes.
Staff provided activities for those that wished to participate, for example, baking, movie nights, arts and crafts or board games.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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