Last updated: 10 February 2026
"Visible supportive leaders and a positive culture where staff feel valued, but unsafe medicines management and incomplete training are major concerns."
The service was in breach of legal regulation in relation to people’s safe care and treatment, specifically regarding the ways people’s medicines were managed. Medicines were not always administered as prescribed.
Staff said they felt valued in their roles and were particularly complimentary about the new manager. We observed positive and encouraging interactions between management and staff.
There were enough staff on duty to meet people’s needs. The service used agency staff at time, they made sure agency staff were consistent and knew the needs of people well.
Although not all staff had completed safeguarding training, staff knew how to raise concerns if required. Not all staff administering medicines had a certificate to show they had received training.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
People were supported to take regular exercise such as walks in the local area and gardens, and armchair exercises. Staff supported people to participate in activities both in and outside of the home.
Medication records are inaccurate and insulin not always given as prescribed, so you risk harming residents through unsafe medicine handling.
Medicines were not always administered as prescribed. For 1 person records showed that at times they had not received their insulin as prescribed. Required monitoring for insulin had not always been documented.
Recruitment checks have gaps like missing employment history, so you might work alongside staff who weren't properly vetted.
There were some gaps in staff recruitment records regarding employment history, which had not been followed up by the provider.
Key training like safeguarding and medicines is incomplete for some staff, leaving gaps in your skills and knowledge.
Although not all staff had completed safeguarding training. Not all staff administering medicines had a certificate to show they had received training.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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