Working at Oak Hall Care Home

There were clear improvements in the assessment of risks and the new electronic care system enabled staff to have immediate access to the information they needed. People's medicines were managed safely and effectively. Staff were clear about what they needed to do if they felt a person was at risk of a safeguarding concern.

Staff told us that it was a good workplace, that they felt supported by the registered manager and were clear about their roles. One said, 'I have had sessions with my manager. They asked if I had any concerns, and how I was finding working at Oak Hall.'

Records we saw showed that there were sufficient staff to meet people's needs. ... Some relatives had shared with us their concerns about the turnover of staff in recent months, but commented that it was improving. They have regular bank nurses which is a huge improvement.

At this inspection, training compliance was good. Care staff basic training included moving and handling, safeguarding, infection control, dementia awareness, health and safety, Mental Capacity Act, nutrition and hydration amongst others. New staff completed an induction process which included initial training and shadowing shifts.

The registered manager was making steady and sustained improvements at the home and was clear about their responsibilities. People told us efficiency had improved, the home was more settled, and the team appeared to be working together well.

People had attended 'armchair travel' afternoons where a chosen country was discussed and people shared their memories with one another. Reminiscence sessions covered interests such as classic cars, fashions, and seaside memories. In one session about weddings, staff and people had brought in personal photos to share.