Working at Oak Grange
14 Mollington Grange, Chester, CH1 6NP
Operated by Barchester Healthcare Homes Limited
70 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Strong leadership, supportive culture and robust safety practices, although residents report too few staff at night or mealtimes and training is basic."
Safety & Risk
8/10
✓
Staff demonstrated a strong learning culture, with proactive incident reporting and reflective practice. Safeguarding procedures were robust, risk assessments person-centred, and no medicines errors identified.
Staff Culture
8/10
✓
Staff told us they felt valued and had manageable workloads. There were opportunities to give feedback, and leaders were approachable. One staff member said, “It’s a good place to work, we’re supported and listened to.”
Staffing Levels
6/10
✓
The provider continued to use a recognised tool to make sure there were enough qualified, skilled and experienced staff. Rotas showed consistent staffing, and contingency plans were in place. Staff told us they felt supported and had manageable workloads.
Training & Dev
6/10
✓
Training and supervision were in place, and staff felt confident in their roles. Staff had completed relevant training on safeguarding, medicines, infection control and MCA.
Management
8/10
✓
Leadership was visible and effective. A positive culture of person-centred care and continuous improvement was embedded. Governance systems were robust, and staff felt supported and empowered to speak up.
Programmes
6/10
✓
Creative initiatives, such as themed environments and tailored activities, enhanced wellbeing. Examples include Olympics-themed garden corridor, quiet relaxation zone with sensory items, and community events like Summer Fayre.
Points to consider
Residents sometimes say there aren't enough staff at night or mealtimes, even though rotas meet recommended levels and staff say workloads are manageable.
There were mixed views about staffing levels. Some people felt there were not enough staff, especially at night or during mealtimes. One person said, “No, not really, and of a night time there is only one staff on,”
Only standard training like safeguarding and supervision, no specialist courses or funded qualifications mentioned.
Training and supervision were in place, and staff felt confident in their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews