Last updated: 10 February 2026
"Staff receive specialist training and feel well supported by management, but limited activities and medicines management issues need improvement."
However, a medication audit had failed to note an error in transcription. The medication policy in place referred to more frequent assessments of staff competence than were taking place. We recommend the provider review their system for medicines management audits and their medication policy.
Staff told us should they have any concerns about poor practice they would feel confident to raise them and their concerns would be acted upon. Staff at all levels worked hard to promote a culture that was person-centred and inclusive.
There were enough staff to ensure people were appropriately supported. Relatives did not raise any issues about staffing levels at the service.
Staff had undertaken specialist training to meet the individual needs of people using the service. For example, Communication, Positive Behavioural Support (RESPECT – affiliated with Bild – British Institute for Learning Disabilities) and Autism awareness. Staff made positive comments about the training provided. One staff commented, 'They [The provider] are very supportive all the time. They gave me time and loads of support to complete my NVQ.'
Staff at all levels including the registered manager were positive about the support they received. Comments included, 'The door is always open if we want to discuss anything;' and 'They [The provider] are always supportive and responsive.'
People had access to a range of activities both inside the home and in the community. Relatives commented they would like to see more structured and regular activities that met people's individual needs. We recommended the provider review the range and frequency of activities on offer.
Families want more regular trips out and structured activities, so the job might mostly be routine care.
We received mixed feedback from relatives about activities. Some families said there should be more frequent activities outside of Oak Farm. We have made a recommendation about the activities provided by the service.
Checks on medication records missed a mistake, and staff were not checked on medicines often enough.
However, one recording error was not picked up by the current system for auditing medication. The medication policy in place referred to more frequent assessments of staff competence than were taking place.
Staffing levels are enough but nothing special, with no details on keeping staff long-term or using agency workers.
There were enough staff to ensure people were appropriately supported. Relatives did not raise any issues about staffing levels at the service.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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