Last updated: 10 February 2026
"Strong safety practices and passionate leadership, but no structured activities programme means mostly routine personal care."
Secure records were kept of all safeguarding alerts; detailed bespoke risk assessments regularly reviewed; medicines well audited and stored securely.
Staff told us how important it was to treat people with respect, 'I want to treat (people) like my family'; people described staff as kind and supportive.
Staffing levels were assessed by using a dependency tool. This tool was regularly reviewed to ensure sufficient staffing levels remain in place for the needs of the people.
Staff completed a range of training with a mixture of face to face and online learning; competency checks ensured training was embedded.
The registered manager spoke passionately about ensuring people were supported in the best way possible and implemented positive changes based on feedback from another inspection.
Staff were observed offering choice during the inspection offering a variety of activities and allowing the person to choose for themselves what they wanted to do.
No structured activities programme or coordinator, so the role is mostly routine personal care.
Staff were observed offering choice during the inspection offering a variety of activities and allowing the person to choose for themselves what they wanted to do.
Staffing is adequate but nothing special, with sufficient levels but no details on retention or agency use.
Staffing levels were assessed by using a dependency tool. This tool was regularly reviewed to ensure sufficient staffing levels remain in place for the needs of the people.
Only standard relevant training, no specialist courses or funded qualifications.
The service's training matrix showed that all staff had completed relevant training for their roles they were employed in.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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