Working at Oak Farm
276 Fakenham Road, Norwich, NR8 6AD
Operated by Oak Farm (Taverham) Limited
32 bedsNursing homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff praised the caring registered manager and felt well supported, but serious medicines safety issues, low evening staffing and lack of activities hold it back."
Safety & Risk
2/10
✕
We identified concerns with the security of medicines... inaccurate stock control... lack of robust safeguarding procedures relating to volunteers and sub-contractors... breaches of Regulations 12 and 13
Staff Culture
6/10
✓
Staff were very positive about the support and leadership from senior management at the service. Staff were particularly keen to provide positive feedback about the registered manager. One senior member of staff explained, '[The registered manager] is kind and notices if something is wrong. She is caring and she listens to us.'
Staffing Levels
4/10
!
We carried out an unannounced evening visit and found... We were unable to locate any staff member for several minutes... This meant staffing levels did not always support people’s choices and did not ensure their safety.
Training & Dev
4/10
!
Staff received safeguarding training, although some were overdue for refresher training, according to the provider's own schedule, and some had no record of this training.
Management
6/10
✓
Staff gave very positive feedback about the registered manager and considered them a role model. '[The registered manager] goes on the floor and helps if ever we need it -without asking.'
Programmes
2/10
✕
Feedback from people who used the service was mixed... others were unhappy with the lack of activities and what was felt to be a regimented culture... 'There's nothing to do. Nothing for people to do [in the evenings] except watch TV'
Points to consider
Serious medication safety issues like unsecured medicines, out of date stock, and family meds given without doctor agreement, plus gaps in volunteer checks.
identified 2 breaches of regulation relating to safe medicines management and safeguarding which placed people at potential risk of harm.
Staffing drops low at night so you might struggle to find colleagues or support what residents want to do.
staffing levels did not always support people’s choices and did not ensure their safety... We were unable to locate any staff member for several minutes.
No activities programme or coordinator, so your shifts are mostly routine personal care with bored residents early to bed.
others were unhappy with the lack of activities... many people had gone to bed very early rather than pursue other activities... 'There's nothing to do.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews