Working at Oak Court
321 Fakenham Road, Norwich, NR8 6LF
Operated by Oak Farm Court Limited
19 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Supportive management, good training and happy staff culture, but safety issues with staff room cleaning and infection prevention training for medicines needed quick fixes."
Safety & Risk
5/10
!
We had initial concerns around the safety of staff rooms including the lack of the cleaning of the room between staff breaks and the number of staff taking breaks at the same time... the training provided to staff specifically around the assurance of infection prevention when administering medicines, had not been robust... immediate action had been taken.
Staff Culture
7/10
✓
Staff told us that they were happy working at Oak Court and would definitely recommend the service... Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
The service ensured there were sufficient numbers of suitable staff to meet people's needs... Where agency staff were used, the service tried to ensure consistency by using the same people as much as possible. Per 2019 comprehensive inspection.
Training & Dev
7/10
✓
All staff completed essential training... as well as training in subjects that were 'service or person specific'. For example... catheter care, diabetes management and understanding brain injuries. Per 2019 comprehensive inspection.
Management
7/10
✓
People who used the service and staff spoke highly of the management team and told us they felt supported. Per 2019 comprehensive inspection.
Programmes
6/10
✓
people could join in with structured or group activities if they wished, such as baking, art and craft, music sessions, film afternoons and exercises. We saw that there were raised beds in the communal garden and some people were enjoying being part of a gardening group. Per 2019 comprehensive inspection.
Points to consider
Some issues with cleaning staff break rooms and infection training for giving meds, even though they sorted it quickly.
initial concerns around the safety of staff rooms including the lack of the cleaning of the room between staff breaks... training provided to staff specifically around the assurance of infection prevention when administering medicines, had not been robust... immediate action had been taken
Enough staff overall but they use agency workers at times.
Where agency staff were used, the service tried to ensure consistency by using the same people as much as possible. Per 2019 comprehensive inspection
Regular group activities like baking, crafts, music and gardening but no specialist or innovative programmes to vary the job.
structured or group activities... such as baking, art and craft, music sessions, film afternoons and exercises... gardening group. Per 2019 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews