Working at Oak Cottage
24 New Hall, Liverpool, L10 1LD
Operated by Wings Care (North West) LLP
8 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued and supported by visible managers with good training, although unclear staff retention and basic activities without a dedicated coordinator are drawbacks."
Safety & Risk
7/10
✓
Proactive and positive culture of safety with lessons learned from incidents, regular audits, prompt safeguarding reporting, and medicines managed and administered safely.
Staff Culture
8/10
✓
Staff reported feeling valued, supported, and listened to. Comments included: “I feel supported and valued,” “The managers are supportive. They listen and take on board staff feedback,” and “There is a good support network.”
Staffing Levels
6/10
✓
There were enough staff with the right skills, qualifications, and experience. Staffing levels aligned with commissioned hours, and rotas were managed to avoid gaps.
Training & Dev
7/10
✓
Staff received training including trauma-informed care and positive behavioural support, regular refreshers, competency checks, and opportunities to complete qualifications like a Diploma in Health and Social Care.
Management
7/10
✓
The registered manager and deputy manager were visible, knowledgeable, and supportive, encouraging staff development. Staff felt safe to provide feedback.
Programmes
6/10
✓
People appreciated the range of activities offered, including community access, learning opportunities, cultural events, and developing practical skills like online shopping.
Points to consider
Staff numbers are enough to cover shifts without gaps, but no details on low staff turnover or minimal use of agency workers.
Staffing levels aligned with commissioned hours, and rotas were managed to avoid gaps.
No dedicated activities coordinator or specialist programmes like pet therapy, so work mostly means supporting basic outings and personal interests.
People appreciated the range of activities offered. One person said, “Oak Cottage helps me do the things I like to do.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews