Working at Oak Cottage

Safeguarding concerns continued to not be reported to the local authority when people were at risk of harm... We identified a further 7 separate instances where people placed themselves at risk or had harmed others not reported as required.

We observed, and some people told us, they did not feel there were enough staff to provide person-centred care... People told us they experienced delays sometimes when summoning assistance. They said that staff were busy all the time.

No staff member had fully completed their training modules over the past 12 months... records showed that staff had not completed training at an appropriate level for their roles.

The provider and / or registered manager did not have clear responsibilities, roles, systems of accountability or good governance. The service lacked a clear vision of the direction and standards they wished to see at the home.

People said staff would not always spend meaningful time with them when there wasn’t a planned trip or activity or when activity staff were not available.