Working at Nutley Lodge Care Home
Nutley Lodge, Plymouth, PL9 8DA
Operated by Nutley Lodge Care Home
27 bedsResidential homes
Workplace Score
3.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.3/10
Key Finding
"Wide range of activities and positive long-term staff culture, but major safety gaps in skin checks, falls monitoring, and infection control hold it back."
Safety & Risk
2/10
✕
Risks not always mitigated with gaps in skin breakdown checks (5-12 hours), post-fall monitoring (2-4 hours), no covert medication plans, poor infection control including wrong waste disposal.
Staff Culture
4/10
!
Mixed staff feedback on feeling supported and listened to: “There is no confidentiality, I can never go to (registered manager name) for a problem”; but long-term staff noted positively.
Staffing Levels
3/10
✕
Mixed feedback on staffing levels with some staff feeling busy and short-staffed: “The staff become frustrated when they can’t spend more time with the residents, and staff are trying to cover shortness of staff but that dips with staff morale”; recruitment lacked full employment histories.
Training & Dev
3/10
✕
Some staff had not received supervision and appraisals not completed for several years.
Management
3/10
✕
Mixed staff feedback on leadership support and visibility: “I feel (Registered manager name) could listen more to frontline staff”, and “I get frustrated with management apart from (Deputy Manager name) are not on the floor”.
Programmes
5/10
!
Range of activities offered with relatives noting “wide range of activities... organised activities and visits... all year through”; weekly school visits to read, sing and colour.
Points to consider
Big gaps in checks for skin sores and after falls, plus poor handling of hidden medication and infection risks.
risk assessments... gaps of between 5 to 12 hours... records showed gaps of between 2 to 4 hours... poor management of covert medication... continence aids... disposed of in black bins... clinical waste in yellow colour-coded bags
Staff sometimes feel short staffed and too busy to spend enough time with residents.
mixed feedback from staff about staffing levels... it could be busy and there was a need for more staff... “The staff become frustrated when they can’t spend more time with the residents... shortness of staff dips with staff morale”
No appraisals or supervisions for staff in years, and weak recruitment checks on job histories.
appraisals had not been completed for several years... some staff told us they had not received supervision... not evidence of full employment histories, or a satisfactory written explanation of any gaps in employment
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews