Working at Number Residential Care Home

People and relatives told us they felt safe at the service. People were protected from the risk of abuse or harm because staff knew the action to take should they suspect or witness any abuse.

Staff felt the service was well-led by the registered manager and deputy manager who they said was approachable and open.

Relatives commented about staffing levels at the service, one told us, 'They have some agency staff coming and going but there are 4 regular staff on shifts, with enough staff on site.'

Staff completed mandatory training in various areas, such as, food and hygiene, manual handling and first aid. Specialist training such as mental health awareness, behaviours that cause distress and positive behaviour support.

Staff told us they were well supported by the registered manager and were listened to and encouraged to discuss their views about the service.