Working at Nower House
Coldharbour Lane, Dorking, RH4 3BL
Operated by Abbeyfield Wey Valley Society Limited
44 bedsResidential homesHomecare agencies
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive culture make staff feel valued and happier, although basic activities without a coordinator are a drawback."
Safety & Risk
7/10
✓
Medicines were managed safely. Staff responsible for administering medicines were subject to regular competency checks. Medicine audits were regularly completed.
Staff Culture
7/10
✓
Staff told us that the culture of the home had improved. One member of staff said, 'We're all a lot happier now.' Staff told us they felt valued and listened to by the management team.
Staffing Levels
6/10
✓
There were enough staff to support people safely. Staff told us there were enough staff to meet people's needs and this meant they could enjoy their role.
Training & Dev
6/10
✓
Staff spoke positively about training. One staff member said, 'Training-wise, they are making sure everybody is doing the training.' We've had some in-house training face to face in the last couple of months. We had first aid and dementia.
Management
7/10
✓
Staff told us they felt valued and listened to by the management team. One staff member said, 'They (registered manager) are so supportive. I definitely feel valued.'
Programmes
4/10
!
There was an activities schedule to ensure a variety of things to do for people in the home. This included listening to music, crafts and movie nights amongst other activities.
Points to consider
The role is mostly routine personal care with only basic activities like music, crafts, and movie nights, no activities coordinator or special programmes.
There was an activities schedule to ensure a variety of things to do for people in the home. This included listening to music, crafts and movie nights amongst other activities.
Staffing is adequate and enough to meet needs, but no details on low agency use or strong staff retention.
There were enough staff to support people safely. Staff told us there were enough staff to meet people's needs.
Training includes basics like dementia and first aid with good oversight, but no specialist courses or funded qualifications for career growth.
Staff spoke positively about training... We've had some in-house training face to face in the last couple of months. We had first aid and dementia.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews