Working at Nova House

Staff had received training in safeguarding... Some staff were less clear about who else to report safeguarding issues to and had to be prompted... the safeguarding policy despite having been regularly reviewed was an out dated policy. This was brought to the attention of the registered manager.

A member of staff told us, 'It’s a good staffing team.' Staff told us they had opportunities to raise issues or concerns and that they were confident issues raised would be dealt with.

Staff training was up to date with refresher training ongoing in all areas for all staff. New staff completed a 4 week induction and ongoing support was provided through competency checks and supervision meetings.

Staff were supported by managers with regular supervision meetings and staff meetings. Staff told us they had opportunities to raise issues or concerns and that they were confident issues raised would be dealt with.