Working at Nova Care Residential Home
18 Croston Road, Preston, PR3 1EN
Operated by Nova Care (Residential) Ltd
16 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.6/10
Key Finding
"People feel safe and happy, but no registered manager causes leadership uncertainty and staffing shortfalls."
Safety & Risk
6/10
✓
During the inspection we noted people were safe and comfortable. People said they were happy and felt safe.
Staff Culture
4/10
!
Staff said there was uncertainty in the service about who was leading and in-charge in the absence of the registered manager.
Staffing Levels
3/10
✕
At inspection, a staff member had failed to attend for their shift leaving the service low on suitable staff. In the event of an emergency, this could be unsafe.
Training & Dev
/10
✕
Management
2/10
✕
At the time of our inspection, the service did not have a registered manager who was managing the service.
Programmes
/10
✕
Points to consider
No permanent manager in place, so the home lacks proper oversight and leadership.
People told us the service was not being properly managed and there was ineffective oversight by the provider.
No good backup plan when staff don't show up, leaving the home short staffed sometimes.
The provider did not have an effective system in place for dealing with this shortfall.
Staff unsure who is in charge day to day without a manager.
Staff said there was uncertainty in the service about who was leading and in-charge in the absence of the registered manager.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews