Last updated: 10 February 2026
"Staff feel supported with flexible hours and strong safety protections plus varied activities, but no permanent manager and some agency staff use hold it back."
People were protected from the risk of abuse... Robust person-centred risk assessments... Medicines were managed appropriately... Processes... for staff to follow should an incident... occur.
Staff described how they felt supported by management. For example, a staff member described how flexible management were in requests for changes in working hours.
There were enough competent staff on duty. Staff had the right mix of skills... We looked at... multiple agency staff profiles.
Per 2019 comprehensive inspection: Records showed staff had completed training the provider deemed mandatory for their role... Staff received regular supervision... encouraged to develop... diplomas... take up... was quite low.
At the time of our inspection there was not a registered manager in post; however, the new manager of the service had submitted an application to become registered.
Per 2019 comprehensive inspection: An activities co-ordinator was in place... We have bingo, film nights, musicians; it's really very good... day trips... local amenities.
No permanent manager in post.
At the time of our inspection there was not a registered manager in post; however, the new manager of the service had submitted an application to become registered.
Some agency workers cover shifts.
We looked at... multiple agency staff profiles... Per 2019: Agency staff were sometimes used to cover shifts... no formal written process in place... for these staff.
Only standard mandatory training, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Records showed staff had completed training the provider deemed mandatory... encouraged to develop their role through gaining... diplomas... The take up of the opportunity... was quite low.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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