Working at Norwyn House

People were protected from potential abuse and avoidable harm. The provider had effective safeguarding systems in place which included a safeguarding policy and training. Accidents and incidents were reported and monitored by the provider to identify any patterns or trends.

Both staff had qualifications in care and did online update training, for example, in safeguarding, mental capacity act and health and safety. They attended a Parkinson's Awareness training course.

People, staff and professionals expressed confidence in the leadership at the home. A social care professional said, "It's a proper home. I think [name of provider] is lovely."

Photographs depicted walks and picnics in the local woods, trips to restaurants, the local donkey sanctuary and the cinema. Several people had daily exercise programmes. People were involved in meal planning, shopping and in some food preparation.