Working at Norwood House
15a Station Road, Scunthorpe, DN15 8SU
Operated by Heera Care Ltd
28 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Enough staff, good training and positive culture, but gaps in safety records and limited activities need improvement."
Safety & Risk
4/10
!
Information about risks and safety was not always comprehensive or up to date. ... there was minimal evidence to support learning lessons from accidents or incidents ... medicine practices were not always in line with best practice guidelines.
Staff Culture
6/10
✓
Morale within the service was good and the culture was open and relaxed. Staff told us they felt listened to and that the manager was approachable.
Staffing Levels
6/10
✓
The registered manager monitored and made sure sufficient staff were deployed to safely support people. Staffing levels changed based on the number and needs of the people using the service.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: A staff induction and training programme was in place to ensure staff kept up to date with best practice. Staff told us that the training was good.
Management
4/10
!
Quality monitoring systems were in place which helped to check various areas of the home. However, some required improvements, in relation to monitoring records, were identified.
Programmes
4/10
!
People told us 'I am very happy here; we just need a bit more to do.'
Points to consider
Risk records have gaps and aren't always up to date, plus little follow up on learning from accidents.
Not all risks for people were identified and recorded ... gaps in re-positioning records ... minimal evidence to support learning lessons from accidents or incidents
Quality checks and actions from audits aren't always properly recorded or followed up.
some required improvements, in relation to monitoring records, were identified ... action plans were not always revisited to evidence the status of the action
Residents say they need more to do, so your shifts would mostly be routine personal care.
People told us 'I am very happy here; we just need a bit more to do.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews