Working at Norwood House

Staff feel stretched thin during shifts and say they have to rush care and cut corners.

care staff raised concerns about the number of staff available to meet people's needs. A member of care staff said, 'Sadly as hard as the carers work, because of the more "organisational" impact, corners have to be cut, care is often rushed...'

Leadership is improving with audits and provider oversight but still needs to fully address staff concerns about openness and pressures.

The NI expressed surprise at some of the feedback particularly in relation to staffing levels and the pressure on staff. Although management engagement with staff had improved these needed to be sustained.

Some staff feel the culture is not fully open with complaints about feeling spied on by CCTV and told off in meetings.

some staff described a less open culture. For example, they felt "spied on" by the CCTV and being, "Told off" in supervision meetings.