Working at Norwood House Nursing Home

Risk checks have gaps like wrong mattress settings and incomplete records for behaviours or incidents, so it's not fully safe.

Where people were at risk due to their skin integrity, risk assessments were not always clear and people were not always repositioned regularly. We reviewed 4 people who had been assessed to need pressure relieving mattresses and the settings were not set correctly. Accidents and incidents were generally reported but we found inconsistencies.

Just basic outings and a sensory garden, no activities coordinator or varied programme, so the job is mostly routine care.

On both days of the inspection a group of people enjoyed an outing to the local garden centre. The outdoor space had been adapted to include a sensory garden walk.

Audits and monitoring miss problems like care record shortfalls, so leadership oversight isn't strong enough.

The provider's systems did not always effectively monitor the service to drive improvements in service delivery. Audits of care records and accident forms were not always effective.